Fernoza Voice

Fernoza Voice is a fully managed AI telephone receptionist service designed for busy New Zealand businesses that cannot always answer every customer call.

When your team is helping customers, treating patients, working on-site, attending meetings, driving between jobs or closed for the day, Fernoza can answer missed, overflow and after-hours calls professionally on your behalf.

Fernoza is configured around the way your business operates. Callers hear an approved greeting, and the AI receptionist can capture customer details, understand the reason for the call, collect job or service information, handle booking and appointment requests, answer approved business questions, identify urgent enquiries and send structured call information to your team.

What Fernoza Voice Can Help With

Missed-call answering

Overflow call answering when staff are busy

After-hours, evening and weekend call coverage

Customer enquiry capture

New lead and job-detail capture

Appointment and booking request handling

Customer name, phone number and contact-detail capture

Service, suburb, location and urgency questions

Approved information about your business, services, locations and opening hours

Callback and message requests

Call summaries sent to your team

Configured call routing and escalation

Multiple services, teams or business locations

Supported phone, calendar, CRM and booking-system integrations

Businesses can generally keep their existing phone number and forward selected calls to Fernoza, or discuss a dedicated local, national or 0800 number depending on their requirements.

Designed for New Zealand Service Businesses

Fernoza Voice can be configured for a wide range of service businesses.

Health and Clinics

Physiotherapists, chiropractors, dental clinics, veterinary clinics and other appointment-based practices.

Wellness and Beauty

Massage therapists, wellness businesses, salons, barbers and beauty businesses.

Trades and Field Services

Plumbers, electricians, locksmiths, roofers, mobile mechanics, towing businesses, pest-control companies and other tradespeople who may not be able to answer their phone while working.

Home and Property Services

Cleaners, carpet and upholstery cleaners, landscapers, lawn-mowing businesses, handymen, maintenance providers and other property-related services.

Professional Services

Law firms, accountants, mortgage advisers, property managers and other professional businesses that need customer enquiries captured and directed appropriately.

Fernoza is available to businesses throughout New Zealand, including Auckland, Hamilton, Tauranga, Rotorua, Wellington, Christchurch, Dunedin, Queenstown and regional New Zealand.

Fully Managed Service

Fernoza is provided as a managed service rather than another complicated software platform that your staff need to configure and maintain.

We work with each business to agree on the greeting, opening hours, services, customer questions, enquiry flow, booking requirements, routing rules, escalation requirements and notifications before Fernoza begins handling customer calls.

The objective is simple: help New Zealand businesses remain reachable when the phone rings and nobody is available to answer it.

Try Fernoza Voice

The easiest way to understand Fernoza is to speak to it.

Live AI Receptionist Demo

09 872 2773

Call the demo number and ask to hear an example for a clinic, wellness business, trade or other service business.

No account, login or credit card is required to try the telephone demo.

Pricing

Managed Fernoza Voice plans currently start from:

Reception Starter — from $99 + GST per month

Higher-volume and more advanced configurations are available depending on call volumes, workflow requirements, locations and supported integrations.

Operated by Fern Technologies Limited, New Zealand.

Fernoza Voice helps businesses answer more calls, capture more enquiries and remain available to customers even when their team cannot get to the phone.